The Broadband Expo … Connecting Rural America to the World Nov. 1-3, 2010
Wireless Without Limits Cruise Nov. 14 -19, 2010
Mikrotik Users Meeting MUM, Sept. 30, 2010 – Oct. 1, 2010
Freeside
Freeside is the premier open-source billing, trouble ticketing and provisioning automation software for wired and wireless ISPs, VoIP, hosting, service and content providers and other online businesses.
Freeside Internet Service, Inc. offers a variety of business solutions including billing server appliances, installation services, support contracts, customization and customized on-site training tailored to your individual needs.
We will be offering a 10% discount to all WISPA members for installation services and our billing appliances.
KEY FEATURES
BILLING
* Flexible pricing and rating plans including anniversary billing,
pro-rating, usage based billing and more. Plug-in system allows
easy addition of new pricing plans.
* VoIP rating and billing, including DID inventory, rate plans,
free minutes, caps, and 800# billing.
* Real-time credit card and electronic check processing with all
major processing gateways. Email, fax, printed and online
invoicing.
TICKETING
* Complete, integrated trouble ticketing system included, based on
Request Tracker from Best Practical Solutions
* Auto-responds to customer email, assigns a ticket number and
allows your staff to track requests collaboratively
* Multiple queues, custom fields, templates, ticket associations,
templates, customizable workflow, and more.
CUSTOMER SERVICE
* Online signup page with immediate credit card authorization and
provisioning.
* Customer self-care including invoice viewing, one-time and
recurring payments, adding and removing services, and password
changes.
* Simple API available to write your own self-service pages or
applications.
RESELLERS
* Unlimited resellers with branded invoices, individual pricing
and payment gateways.
* Virtualized reseller access allows resellers access to only
their own customers.
* Flexible, fine-grained access control
In an effort to better serve our customers, we have also extended our support hours to 9am-8PM EST | 6am-5pm PST Monday thru Friday.
Contact Information:
Freeside Internet Services, Inc.
9709 State Route 267
Suite F
Truckee, CA 96161-0369
Phone:(415)462-1624
Fax: 1-866-491-2775
Sales Inquires: sales@freeside.biz
Support Inquires: support@freeside.biz
