Check Back for Changes!  Last update: February 16, 2017

NOTE: Animal Farm Tracks are BROWN.  Not all times correspond to other sessions.

 Animal Farm
  TUESDAY, MARCH 14, 2017
  8:00am - 8:45am
Breakfast / Opening Remarks / Sponsor Intros
  8:45am - 9:00am
  9:00am - 10:30am
Speed Dating
  10:30am - 10:45am
  10:45am - 11:45pm
State of WISPA
  11:45am - 12:00pm
  12:00pm - 2:15pm
Exhibit Hall Opening / Lunch from 12:30pm - 1:30pm
  2:15pm - 3:15pm
WISPA's Legislative & Regulatory Agenda
WISPA devotes substantial resources to advancing our industry’s agenda in Washington, DC.  This session will review WISPA’s official legislative and regulatory priorities for 2017.

Get a Grip on Your Business with an Entrepreneural Operating System
Are meetings a waste of time at your company? Tired of talking about the same problems and never solving them? Have one or more employees that just do not get it? You need to gain traction in your company. In this session, Nathan Stooke will talk about the EOS model and how it can help you scale your company.

Installer Training
Send your installer to this session and they will learn the best practices from experienced installers. Installing is more than where to place the radio and run the cable. While that will be covered, this session will also cover the importance of documentation, customer interaction and being a great installer.

Network Security
Who needs network security? You do! This session will cover network security from outside and inside your network. You will walk away with some simple tips to protect your network. Topics to include: DDOS protection, Intrusion Detection, Client Isolation, Common Exploits and DNS Amplification.
  3:15pm - 3:45pm
  3:45pm - 4:45pm
View from the Newsroom
There is a lot of change occurring in DC that can affect our industry. Attend this panel to hear insights on current events from seasoned telecom policy reporters.

Leading Through Key Performance Indicators
KPIs are like signal strength: if you don't monitor them, you can't improve them!

Fiber Bootcamp
Fiber, Fiber, Fiber - at a wireless show! This is a hands-on session where you will be able to splice fiber, learn about the different types of fiber, pedistals and installation techniques.

Advanced QOE (Quality of Experience)
I know I need to do some kind of traffic shaping, but how do I do that? This is an advanced session that assumes you understand basic routing and firewall rules.
  4:45pm - 6:00pm
Exhibit Hall
  7:00pm - 9:00pm
Opening Reception
Location:  Silky O'Sullivan's
                 183 Beale Street
  8:00am - 9:15am
How to Find & Hire the Right People & Then Engage Them
From recruiting to interviewing to testing; how do we know if we have found the right person? What are some tips and tricks to find good installers and tower technicians? Once we have good employees hired, how do we keep them engaged and passionate about working for us?

Open Internet Rules: Here Today, Gone Tomorrow?
With the change to a new administration that is expected to favor less regulation, what is the status and the fate of the Open Internet and Broadband Privacy rules? Get the latest information on what changes are in store, and how you can manage risk by understanding the outlook from well-connected legal experts.

Safety & OSHA Regulations
We all know we should tie off on a tower, but what is the OSHA regulation about tying off on a roof? What other simple common sense safety things should we be following?
  8:00am - 10:00am
Animal Farm Track - Cambium Road Map and Q&A
Attend for the latest updates on the entire Cambium Networks portfolio, from the latest technological innovations to increase network capacity using cnMedusa, to simplified managing, monitoring and troubleshooting of your network using cnMaestro.  Hear the roadmap for each product platform.  There will be plenty of time to ask questions of our knowledgeable engineers in attendance.
  9:15am - 9:45am
 10:00am - 10:15am
Animal Farm Track - Intermission
  9:45am - 10:45am
Coaching - The New Performance Review Model
Modern businesses are moving away from old performance review models and implementing a new approach to evaluating employee performance. Learn ways to make the most of employee evaluations and how they can positively motivate employees, facilitate communication and create clarity around shared goals.

Connect America Fund & Other Government Funding Options
Now is the time to begin preparing for the Connect America Fund auction, which will make more than $2 billion available over the next ten years. Understand the rules of the road, and strategies to maximize your chances of getting government support. The panel will also discuss state broadband development efforts as well.

Best Practices for Inventory Management
Where did that tower box go that was sitting here last week? Learn the importance of establishing an inventory system, establishing checkout and equipment ordering procedures, and keeping employees accountable.
Animal Farm Track - Chuck Science - Sciency Stuff
  10:45am - 11:00am
  11:00am - 12:00pm
  12:00pm - 2:15pm
Exhibit Hall / Lunch from 12:30pm - 1:30pm
  2:15pm - 3:15pm
Employee Benefits
The Affordable Care Act (Obamacare), requirements and fines . . . How do I make sense of it all?

What Forms Do I Need to Be Filling Out?
Forms, forms, forms - so many forms. This session will cover the forms you must fill out and the ones you should be filling out.

Planning Tower Infrastructure
Whether it’s additional coverage from new sites, or modifications to existing sites, this session will discuss the methods for successfully deploying and upgrading tower infrastructure.
 2:15pm - 3:30pm
Animal Farm Track - Mimosa Session - Technical Deep Dive and Roadmap Update
  3:15pm - 3:45pm
  3:45pm - 4:45pm
Human Resources Management Systems
So you have employees now. Learn what systems are out there to help you manage everything that goes into managing them from payroll to training schedules. There are all-in-one systems and stand-alone systems out there, but which ones work best for your needs? This session will cover some of the pros and cons of the different options.

View from Capitol Hill
Join WISPA’s Legislative Team for a discussion with staff from the US Congress about WISPA’s legislative agenda and other developments in Washington, DC that affect our industry. 

RF Network Design
It is more than just hanging the gear! Getting all of your towers and other interference sources to all work together is the hard part. This session will talk about how to design your network better from the RF side.
 3:45pm - 5:00pm
Animal Farm Track - Radwin Session
  4:45pm - 7:15pm
Exhibit Hall Reception
  THURSDAY, MARCH 16, 2017
  8:00am - 9:15am
Accounting 101
I am not an accountant. Correct, but understand accounting will help you run your business better. This session will teach you the basics of accounting and answer any questions you have.

Business-to-Business (B2B) vs Business-to-Consumer (B2C) Marketing
Selling services to Consumers is a much different process than selling to Businesses. Learn how to effectively market your company to both and increase sales. This session will discuss target markets, buying process, sales cycles, brand identity and buying habits.

Procedures for Dispatching Installers
When you have one installer and a small area to cover, dispatch is easy. As you add installers or coverage area it becomes much harder to schedule an efficient route. This session will discuss some best practices and procedures for dispatching installers that still allow for high quality customer service while not breaking the bank in the process.
  8:00am - 10:00am
Animal Farm Track - UBNT Road Map and Q&A
  9:15am - 9:45am
 10:00am - 10:15am
Animal Farm Track - Intermission
  9:45am - 10:45am
Financial Planning / Budgeting
Even if you are not looking for outside funding, having a budget and doing financial planning is key to the success of your company. This session will help you create a plan and talk about how to implement it throughout your company.

Building a Strong Brand
There is more to building a brand than social media. Learn key things that go really far in building your brand.

Session with the Board
Animal Farm Track - PacketFlux Road Map and Q&A
  10:45am - 11:00am
  11:00am - 12:00pm
  12:00pm - 2:15pm
Exhibit Hall / Lunch from 12:30pm - 1:30pm
  2:15pm - 3:15pm
Securing Financing
There are several financing options out there, but all take some work to secure. This session will talk about those options and the steps you need to be taking now to put your best foot forward. Even if you never need financing, your company will be better for it.

Managing Your Image on Social Media
Your customers and potential customers are on Social Media. Are you? If you are, how do you make sure your presence is in line with your company values? If not, what are you missing?

Planning a Fiber Build
You know you need to get into fiber, but something is holding you back. This session will help you understand what steps are critical and what steps are not in order to get started.

Animal Farm Track - Spectrum Update
  3:15pm - 3:45pm
 3:15pm - 3:30pm
Animal Farm Track - Intermission
 3:30pm - 4:30pm
Animal Farm Track - TowerCoverage.com Intro and Q&A
  3:45pm - 4:45pm
Customer Retention & Keeping Them Engaged
The cost to get a new customer is much more then the cost to keep one, but customers are wanting to be more engaged with the companies they use. This session will cover ways to help your customers feel like part of your company.

Better WiFi in the Home
WiFi problems in the home are going to become our industry's largest problem as the package speeds we sell increase. A customer's service is only as good as the weakest link. This session will cover ways to improve the in-home WiFi experience of the customer from equipment choices to managed services.

Policies & Procedures - Getting Them Right & Written
You might have an employee handbook and you might have some procedures outlined, but there are probably many more unwritten polices and procedures than written. No, you do not have to write them all down. This session will discuss the ones that really need to be written and the ones that can stay verbal.
Animal Farm Track - Intermission
 4:45pm - 5:15pm
Animal Farm Track - Closing
  4:45pm - 5:00pm
  5:00pm - 5:45pm
Closing Remarks / Snack