Session 1 - 9:00am - 10:50am: At Your Service (CSRs/Front Office staff)
Superior customer service is a snap with the tools available to front office staff. This session will include training on scheduling and geofencing. Setting up a new customer, scheduling installations, billing and ticketing, accouting procedures and reporting, scheduled events.
Session 2 - 11:00am - 12:50pm: Success By the Numbers (Owners/Executive Team)
Using metrics, reports and available modules to increase productivity and profitability. Why Sonar can pay for itself and more!
Session 3 - 1:00pm - 2:50pm: Field Guide for Field Techs (Installers & Field Techs)
Best business practices for insuring positive customer interaction before, during and after installation. Troubleshooting, inventory management, file uploads, templated jobs, as well as logging in and out of an event.
Session 4 - 3:00pm - 4:50pm: Nothing But Net (Network Operations Staff)
How to maximize the efficiency of your network and reduce downtime. network monitoring, notifications, delivering a high up time network.